Privacy Policy

Data fiduciary: Multiplexer Solution Pvt Ltd
Registered office: Times Square Building, 7th & 8th Floor, CTS 349/349-1, W.E. Highway, Near SI Service, Andheri (East), Mumbai, Maharashtra 400069, India.

Privacy contact: support@parkadda.com (subject line: Privacy Request)

This policy applies to:

• Visitors of multiplexersolution.com and related marketing pages
• Prospects and clients who submit enquiries via forms, email, or phone
• Users of software, mobile applications, and parking systems deployed by us or our clients where we act as a processor or technology provider
• Job applicants (where applicable)

Client-specific deployments (e.g. municipal parking, societies, campuses) may have additional notices provided by the client as the primary data fiduciary. Where we process data only on a client’s instructions, their privacy notice governs your relationship with them.

3.1 Information you provide

• Name, email, phone number, company, and message content when you use our contact form
• Service preferences, project requirements, and commercial correspondence
• Billing and contractual details for customers

3.2 Information collected automatically

• IP address, browser type, device identifiers, and approximate location (city/region)
• Pages viewed, referral URLs, and interaction events via analytics (e.g. Google Analytics)
• Security logs, timestamps, and anti-abuse signals on forms and APIs

3.3 Parking and mobility products

Where Parkadda or related systems are deployed, vehicle registration numbers, entry/exit timestamps, payment references, and optional images from ANPR cameras may be processed. Such processing is typically necessary to provide parking services and may be controlled by the site operator (our client) as well as by us as technology provider.

• Respond to enquiries and provide quotes, demos, and support
• Deliver, operate, and improve our products and professional services
• Send service-related communications and, with consent where required, marketing updates
• Prevent fraud, spam, and security incidents on our website and APIs
• Comply with law, enforce agreements, and protect our rights
• Analyse aggregated usage to improve UX and performance

Depending on context, we rely on: your consent; performance of a contract; compliance with legal obligations; and legitimate interests such as securing our systems, understanding product usage, and growing our business—balanced against your rights.

We may share personal information with:

• Service providers (hosting, email/SMTP, analytics, payment gateways) under contractual confidentiality and security terms
• Professional advisers (legal, audit) when necessary
• Authorities when required by law or to protect safety and rights
• Clients / site operators where you use parking or estate systems they administer

We do not sell personal information to third-party advertisers.

We retain data only as long as needed for the purposes above, including legal, tax, and dispute resolution requirements. Contact form submissions are typically retained for up to 24 months unless a customer relationship continues. Server logs may be retained for a shorter period unless needed for security investigations.

We implement administrative, technical, and organisational measures including access controls, encryption in transit (TLS), secure development practices, and monitoring. No method of transmission or storage is 100% secure; please use strong passwords and protect your devices.

Subject to applicable law, you may request access, correction, erasure, restriction, or withdrawal of consent where processing is consent-based. You may also lodge a complaint with the relevant authority in India when available.

To exercise rights, email support@parkadda.com with sufficient detail to verify your identity. We respond within reasonable timelines prescribed by law.

We use cookies and similar technologies as described in our Cookie Policy. You can control cookies through browser settings; some features may not work if cookies are disabled.

Our corporate website and B2B services are not directed at children under 18. We do not knowingly collect children’s personal data through this site.

We may update this policy from time to time. The “Last updated” date at the top will change, and material changes may be highlighted on this page.