Use Cases · Jaipur Traffic Police & fleet operators
E-Rickshaw Driver Compliance & Permits
The challenge
Rapid e-rickshaw growth in Tier-1 cities outpaced the capacity of paper-based permit and policing systems. Authorities struggled to verify driver identity, enforce zone restrictions, and respond to safety incidents in real time. Aggregators lacked a control tower across distributed fleets.
- Manual permit registers were impossible to query during enforcement actions
- Zone violations were difficult to evidence without live location records
- Panic and safety incidents lacked structured escalation paths
- Citizens had no way to verify whether a driver was authorised
Our approach
Multiplexer Solution and Parkadda India delivered an end-to-end mobility platform: a driver Android app, an operator + authority web portal, and APIs ready for RTO and police integration.
What we shipped
- Driver app with KYC enrollment, permit display, route signals, and one-tap SOS
- Authority portal with bulk onboarding, document expiry tracking, and permit lifecycle
- Live fleet map with zone heatmaps, idle alerts, and incident pins
- Complaint inbox with auto-routing to operators or enforcement teams
- Panic alerting fanning out via SMS + push + email to incident handlers
Architecture highlights
React Native driver app on Android, NestJS API tier, PostgreSQL with PostGIS for spatial queries, and Redis-backed geo-indexes for sub-second control-tower refresh. Hardened device binding deters SIM-swap and clone abuse.
Results & impact
- Digital permit coverage replacing manual register backlogs in pilot zones
- Panic alert acknowledgements within minutes versus untracked legacy calls
- Live map visibility for >90% of active driver sessions during peak hours
- Audit-ready complaint trails accepted by RTOs for enforcement actions
Live product: e-rickshaw.parkadda.com.
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